Collins, Klobuchar, Cantwell, Lummis Call on Telehealth Companies to Protect Patients’ Sensitive Health Data

Washington, D.C. - U.S. Senators Susan Collins (R-ME), Amy Klobuchar (D-MN), Maria Cantwell (D-WA), and Cynthia Lummis (R-WY) called on three telehealth companies to protect their patients’ sensitive health data. The senators expressed their concern over reports that these online health companies are tracking and sharing their customers’ personally identifiable health data with social media platforms for advertising purposes.  These reports come despite company promises to prospective patients that their user data, including information about mental health and addiction treatment, will remain confidential.  

“Recent reports highlight how your company shares users’ contact information and health care data that should be confidential…this information is reportedly sent to advertising platforms, along with the information needed to identify users.  This data is extremely personal, and it can be used to target advertisements for services that may be unnecessary or potentially harmful physically, psychologically, or emotionally,” the Senators wrote to Cerebral Chief Executive Officer Dr. David Mou, Monument Chief Executive Officer Mike Russell, and Workit Health Chief Executive Officer Robin Ann McIntosh.

“Telehealth…has become a popular and effective way for many Americans to receive care.  One fifth of the U.S. population resides in rural or medically-underserved communities where access to virtual care is vital.  This access should not come at the cost of exposing personal and identifiable information to the world’s largest advertising ecosystems,” the Senators continued. 

The text of the letters to Cerebral, Monument, and Workit Health are available here.  

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